PrivacyPolicy

1. Introduction

BigLogic ("we," "our," or "us") is committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal private-sector privacy law, and other applicable provincial legislation.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By accessing or using our services, you consent to the collection and use of information in accordance with this policy.

Effective Date: January 1, 2024 | Last Updated: 2026

2. Accountability

BigLogic is responsible for the personal information under our control. We have designated a Privacy Officer who is accountable for our compliance with this policy and Canadian privacy legislation.

Privacy Officer Contact:

• Email: [email protected]
• Mail: BigLogic Privacy Office, Canada

3. Identifying Purposes

We collect personal information only for the following purposes:

• Providing and improving our services
• Responding to your inquiries and requests
• Sending you relevant communications (with your consent)
• Complying with legal obligations under Canadian law
• Analyzing website usage and performance
• Processing job applications

We will identify the purposes for which personal information is collected at or before the time of collection.

4. Consent

Under PIPEDA, we must obtain your knowledge and consent before collecting, using, or disclosing your personal information, except where inappropriate or impractical.

Types of Consent

• Express Consent: Required for sensitive information or secondary purposes (e.g., marketing communications)
• Implied Consent: May be sufficient for obvious purposes (e.g., responding to a contact form inquiry)

Withdrawing Consent

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw consent, contact our Privacy Officer at [email protected].

5. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Fill out a contact form
• Request a consultation
• Subscribe to our newsletter
• Apply for a position

This may include your name, email address, phone number, company name, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent
• Referring/exit URLs
• Device and operating system information
• Cookies and similar tracking technologies

This collection is limited to what is necessary for the identified purposes.

6. Limiting Collection

We limit the collection of personal information to what is necessary for the purposes identified. Information is collected by fair and lawful means. We do not deceive or mislead individuals about the purpose for which information is collected.

7. Limiting Use, Disclosure, and Retention

We do not use or disclose personal information for purposes other than those for which it was collected, except with your consent or as required by law.

Retention

We retain personal information only as long as necessary to fulfill the identified purposes or as required by Canadian law. Once information is no longer needed, it is securely destroyed, erased, or de-identified.

Third-Party Service Providers

We may share information with third-party vendors who assist us in operating our website and conducting our business. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

Legal Disclosure

We may disclose information when required by Canadian law, court order, or in response to valid requests by public authorities, including for national security or law enforcement purposes.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and multi-factor authentication
• Employee training on data protection and privacy
• Secure destruction of information no longer needed

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Openness

We make readily available to our clients and the public specific information about our policies and practices relating to the management of personal information. This Privacy Policy is part of our commitment to openness.

10. Individual Access

Upon written request, you have the right to:

• Access: Be informed of the existence, use, and disclosure of your personal information
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data where no legal basis for retention exists
• Portability: Request transfer of your data to another organization in a structured, commonly used format
• Challenge: Challenge our compliance with the above principles

We will respond to access requests within 30 days as required by PIPEDA. A minimal fee may apply if the request is complex.

To exercise these rights, contact our Privacy Officer at [email protected].

11. Challenging Compliance

You may address any challenge concerning our compliance with this policy or Canadian privacy legislation to our Privacy Officer. We will investigate all complaints and respond within a reasonable time.

If you are not satisfied with our response, you have the right to file a complaint with:

• Office of the Privacy Commissioner of Canada (OPC)
  Website: www.priv.gc.ca
  Toll-free: 1-800-282-1376
• Applicable Provincial Privacy Commissioner (if applicable based on your province of residence)

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. For detailed information, please refer to our Cookie Policy.

13. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any website you visit.

14. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information.

15. Cross-Border Data Transfers

Your personal information may be processed and stored in Canada or other jurisdictions. When personal information is transferred to another jurisdiction, it becomes subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, and national security authorities under the laws of that jurisdiction. We use contractual measures to ensure equivalent protection.

16. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "last updated" date. For significant changes, we will provide more prominent notice.

17. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

• Email: [email protected]
• Address: BigLogic Privacy Office, Canada